Privacy Policy

Last updated: 21 August 2026

This Privacy Policy explains, in simple words, what information National Shifting collects, why we collect it, how we use and share it, and how we keep it safe. Please read it so you know how your details are handled when you use our website or our services.

Who We Are

National Shifting is a moving and relocation service provider based in Gurugram, Haryana. We provide moving services directly. For some moves, we may also use authorised moving partners to perform or assist with part of the work, based on your location and other service needs. This policy covers the information we handle as your service provider.

What Information We Collect

Depending on how you use our website and services, we may collect:

Your Contact Details

  • Your name, phone number, and email address.

Your Move Details

  • Your pickup and delivery locations.
  • Your moving date and property details.
  • A list of the goods you want to move, and any special requirements.

Insurance and Quotation Details

  • The value you declare for your goods.
  • Whether you choose or decline the optional insurance.
  • Your quotation, booking, and payment records.

Technical Details

  • Basic information from our server logs, such as your IP address and browser type.
  • The web address of the page you were on when you contacted us.
  • A session cookie that keeps the website secure and helps stop spam form submissions.

We only collect the information we actually need to serve you.

How We Use Your Information

We use your information to serve you and run our business. For example, we use it to:

  • Prepare your estimate and final quotation.
  • Arrange a survey, packing, pickup, transport, and delivery.
  • Offer you the optional insurance and record your choice.
  • Confirm and manage your booking.
  • Coordinate an authorised partner when one is used for your move.
  • Process payments, where this applies.
  • Give you support and handle any complaint or claim.
  • Keep proper records and follow the law.
  • Prevent fraud and keep our website safe.

How We Share Your Information

We do not sell your personal information. We share it only when it is needed to serve you or to follow the law. We may share your details with:

  • Authorised moving partners. When a partner helps with your move, we share only the details they need, such as your name, phone number, pickup and delivery locations, and the goods list.
  • Insurance providers. If you choose the optional insurance, we may share the details needed to arrange it or to handle a claim, such as your declared value and inventory.
  • Service providers. We use trusted providers for things like payments, website hosting, and sending messages. They only get what they need to do their job.
  • Legal reasons. We may share information if the law requires it, or to protect our rights and the safety of others.

Cookies

Cookies are small files saved on your device. We use cookies only to keep the website working. For example, a session cookie keeps your form secure and helps stop spam. We do not use advertising or tracking cookies in our own website code. Some pages have social share buttons, such as Facebook. If you click them, that other website may set its own cookies, which we do not control. You can turn off cookies in your browser settings, but some parts of the site may not work as well.

How We Keep Your Data Safe

We use sensible steps to protect your information from loss, misuse, and unwanted access. This includes limiting who on our team can see your details. No website can promise perfect safety, but we work hard to keep your data secure. Please also protect your own account details and never share your one-time passwords with anyone.

How Long We Keep Your Data

We keep your information only for as long as we reasonably need it. This includes the time needed to serve you, to keep financial and insurance records, to handle claims and disputes, and to follow the law.

Your Choices and Rights

You are in control of your information. You can:

  • Ask us what personal information we hold about you.
  • Ask us to correct information that is wrong.
  • Ask us to delete your information, where the law allows.
  • Ask us to stop sending you marketing messages.

To make any of these requests, please contact us using the details below. We may need to confirm your identity first.

Links to Other Websites

Our website may link to other websites. We do not control those websites, and this policy does not cover them. Please read their privacy policies before you share your details with them.

Children's Privacy

Our services are meant for adults. We do not knowingly collect information from children under 18 years of age. If you think a child has shared information with us, please contact us and we will remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the date at the top of this page. Please check back now and then to stay informed.

Contact Us

Do you have a question about your privacy? We are happy to help.