Refund Policy (Refund Guidelines) | National Shifting

National Shifting strive to provide high-quality services that meet customer expectations. We understand that situations may arise where you need to cancel or request a refund. This refund policy is designed to provide clear guidelines on when and how refunds can be requested, processed, and issued.

By using our services, you agree to the terms of this refund policy. Please ensure that you read and understand these terms before confirming any bookings or transactions.

Eligibility for Refunds

Refunds may be granted under specific circumstances as outlined below:

• Cancellation by National Shifting: In cases where we are unable to provide the agreed services due to operational issues, customers are entitled to a full refund.
• Customer-Initiated Cancellations: Refunds for customer-initiated cancellations will be processed if the request is made within the permissible cancellation window, which varies depending on the service booked.
• Service Errors: If services provided differ significantly from what was agreed upon during booking, we will review the issue and, if found valid, process an appropriate refund.

The specific terms of eligibility may vary based on the nature of the service. Customers are encouraged to review the cancellation terms provided at the time of booking.

Non-Refundable Scenarios

Refunds will not be provided under the following circumstances:

• Cancellation requests made after the permissible cancellation window has passed.
• Situations where the customer provides incorrect or incomplete information, leading to service delays or non-delivery.
• Issues arising due to circumstances beyond our control, such as natural disasters, strikes, or government restrictions.
• Payments made for services already rendered, such as partial or completed relocation services.

Refund Request Process

To request a refund, follow these steps:

1. Contact our customer support team by phone at +91 8505 078 567 or email at [email protected].
2. Provide the following details: booking reference number, service details, reason for refund request, and any supporting documentation (if applicable).
3. Our team will acknowledge your request and review it within 4 business days.

If the refund is approved, it will be processed to your original payment method within 8 business days. You will receive an email notification once the refund has been issued.

Partial Refunds

In some cases, partial refunds may be offered if services were partially completed before cancellation. The amount refunded will be calculated based on the portion of services not delivered, less any administrative or operational costs incurred.

Modifications or Rescheduling

Customers may opt to reschedule services instead of requesting a refund. Rescheduling is subject to availability and may incur additional charges based on the new service date or location.

Contact Information

For any questions or concerns related to refunds or cancellations, please contact us:

• Phone: +91 8505 078 567
• Email: [email protected]
• Address: Ganga Vihar, New Palam Vihar Phase 3, Palam Vihar, Gurugram, Haryana 122017