Common Questions
Have questions about our services? Find answers to frequently asked questions below. If you don’t see your question, feel free to contact us directly.
What services does National Shifting provide?
We offer a range of services including Packers and Movers, Goods Transport, Truck Transport, Car Carrier, Bike Transport, Office Relocation, Warehouse Storage, International Movers, Pet Transport, and Cargo Shipping.
Do you provide international relocation services?
Yes, we provide international relocation services, including packing, customs clearance, and delivery to your destination abroad.
How are fragile items handled during packing and transportation?
Fragile items are carefully packed using specialized materials like bubble wrap, foam padding, and sturdy cartons to ensure they remain safe during transit.
Can I store my belongings temporarily in a warehouse?
Yes, we offer secure warehouse storage facilities for short-term and long-term needs. Our warehouses are monitored and climate-controlled for added protection.
Do you transport vehicles such as bikes and cars?
Yes, we provide bike and car transportation services with secure loading, specialized carriers, and timely delivery.
How do I book a service?
You can book a service through our website by filling out the "Book Your Service" form, or you can contact us directly via phone or email.
What information do I need to provide during booking?
You will need to provide details such as your name, contact information, pickup and drop addresses, date of service, and type of service required.
What payment methods are accepted?
We accept various payment methods, including cash, online payments, debit/credit cards, and net banking.
Is an advance payment required?
Yes, a small advance payment is required to confirm your booking. The remaining amount can be paid upon completion of the service.
Are my payments secure?
Absolutely. We use secure payment gateways to ensure your payment details are encrypted and safe.
Can I cancel my booking?
Yes, cancellations are allowed within the permissible cancellation window. Refer to our
Refund Policy for detailed terms.
Will I receive a refund if I cancel my booking?
Refund eligibility depends on the timing of your cancellation. Full or partial refunds may be issued as per our
Refund Policy.
How long does it take to process a refund?
Refunds are typically processed within 7-10 business days after approval.
Can I reschedule my service instead of canceling it?
Yes, services can be rescheduled based on availability. Additional charges may apply for the rescheduled date or location.
What happens if my items are damaged during transit?
In the unlikely event of damage, you can file a claim through our insurance process if you opted for coverage. We ensure prompt resolution for all valid claims.
What is the maximum distance you cover for relocation?
We provide services both locally and internationally. The maximum distance depends on the service type and destination.
Do you provide packaging materials?
Yes, we provide high-quality packaging materials such as bubble wrap, sturdy boxes, and foam padding for safe transportation.
Can I track my shipment?
Yes, we offer real-time tracking for shipments. You can contact our support team for updates or use the tracking number provided.
How far in advance should I book your services?
We recommend booking as early as possible to ensure availability, especially during peak moving seasons.
Do you offer discounts for bulk or long-term services?
Yes, we provide discounts for bulk bookings or long-term contracts. Contact our team to discuss your specific requirements.
